Felix Chan Case Study
- Written by Super User
To clearly identify what our clients are seeking, we tracked the journey of some of our Leadership Coaching Clients to find out and understand the issues they faced, the solutions that Kyle Kalloo/Change My Business Coaching provided, and the emotional and intangible solutions they experienced as well.
Here is Felix's story.
In Felix's words, "So, you are just starting out in Real Estate, and you don't know what to do….you ask an experienced Realtor, your friends, maybe people who aren't even in sales…and they say….go and talk to a thousand people – A WEEK!...you say…Ok?...cause you don't know any better….so you go around like a chicken with its head cut off…talking to all of these people.
But the question is…how effective are those conversations with those thousand people? This is what Kyle taught me…instead of talking to a thousand people, and maybe closing 500 of those, we'll talk to 500 people and maybe close 400 of those."
Having Effective Conversations
Kyle has taught me the importance of learning the backend of the business – making sure you have all of the steps in the sales process so that nothing falls through the cracks. In Real Estate, it's not about getting new leads that is the problem; it's about how we convert those leads. Kyle explained how to effectively talk with the people that are put in front of you so that you can convert them into a client.
One of the tools and resources Kyle has helped me with is DiSC profiling. Have you ever walked into an interview and you are talking with a person, and you feel like you are completely on the wrong page? You don't get them, and they don't get you? I learned that by being able to DiSC profile a person, you are able to cater and deliver a message that speaks to their personality. And also, how to be able to flex what you say, your language, and of course watching your body language, to what their needs and concerns are so that they feel you are connecting with them.
One of the tools and resources Kyle has helped me with is DiSC profiling. I learned that by being able to DiSC profile a person, you are able to cater and deliver a message that speaks to their personality.
Identifying Key Operational Areas
I have learned how to identify the key aspects of my business that can help me move to the next level. I have sectioned off my business into different parts - human resources, marketing, sales – there are many different compartments a business should be broken up and run differently with. We have a smaller organization, but it's important to identify the different parts of the company so that you can divide up the work and work effectively on your piece of the puzzle. This brings a lot more clarity because you can build-out systems for every aspect of the business and have standard policies. It is all based on the brand I want to portray, especially the image that people think of "Live Inner-city."
The Importance of Budgeting and Financial Review
With my bookkeeping and accounting before, it wasn't very organized. I didn't quite embrace the whole budget and keeping track of my numbers as much as I should have. With Kyle I've learned the importance of knowing my numbers so that it is trackable and therefore measurable against every single year of my business so that I can see when I'm doing better, not doing well or over-spending, and this allows me to be able to look back and have something to measure it all against. In the past, budgeting wasn't that important to me because I didn't like dealing with it…I didn't understand it, so I always put it off, which I think many people do. Kyle has taught me what I should be looking for in a budget, and I understand it now.
I've learned the importance of knowing my numbers so that it is trackable and therefore measurable against every single year of my business.
ULTIMATELY GET MORE IDEAL CLIENTS AND DRIVE-UP BUSINESS.”
Top 5, Bottom 20 – I had all of these things I wanted to do, but I just didn’t know how to organize all of them at the same time. Kyle showed me the Top 5, Bottom 20, and it has made it very clear what I need to work on by prioritizing the most important tasks. Kyle has helped me be very clear on what the important tasks should be as well as setting them up in a priority sequence.
WE'VE SEEN GROWTH ACROSS ALL CHANNELS.
"To improve is to change; to be better is to change often."
Through his management training and experience with McDonald's, Through his management training and experience with McDonald's, Famous Players (Paramount) and WestJet, and with the ongoing learning and development he’s completed, Kyle has refined and perfected business success skills. He is eager to share how to execute them efficiently to help individuals and companies achieve even more of their dreams and create lasting change. 83% of Kyle’s business comes from referrals.
At an early age, Kyle was attracted to chaos; things that seemed toAt an early age, Kyle was attracted to chaos; things that seemed to be out of alignment and required structure. This is why he loves taking on leadership and business challenges not only for the businesses that he owns and runs but also with his clients. His early years were spent in the West Indies, and he had to learn how to be resourceful. Since then he has always taken an innovative approach towards life, business, and leadership. This is the reason he has a proven track record of obtaining results and has been the recipient of a number of awards."To improve is to change; to be better is to change often."
Kyle Kalloo is the Chief Executive Officer and Business Coach with Kyle Kalloo is the Chief Executive Officer and Business Coach with Change My Life Coaching, Co-Founder of Change My Business Coaching and creator of the Get Profitable, Get Productive (GP2) Business Success System.